Privacy and Cookie Policy


Privacy and Cookie Policy

This Website is owned by Winche, a trading name of Winche (hereafter “Business”),a Company registered in England and Wales.

We take user privacy seriously and take reasonable efforts to protect it. We have created this Privacy Policy (hereafter “Policy”) in order to share with you our information collection and use practices. AS MORE CLEARLY DEFINED HEREIN, WE WILL NEVER KNOWINGLY SELL OR ASSIGN YOUR PERSONAL INFORMATION WITHOUT YOUR KNOWLEDGE AND/OR APPROVAL. Please read this Policy carefully before sharing any personally identifiable information described below.

By using, registering or placing an order on this website at, you consent to the collection, use and transfer of your information under the terms of this policy. This Policy is subject to change at any time and any changes will be posted on this page.

This Policy works hand-in-hand with the Terms and Conditions of Use.

We are registered with the Information Commissioner’s Office (ICO). Our Registration Number is: ZA390650. For more information, visit the ICO website. For the purposes of the Data protection Act 1998, the Data Controller is Winche of 14 The Avenue, West Ealing, London W13 8PH, (

The Business reserves the right to amend this Policy at any time, in the event that this becomes necessary after initial release, or in the event that it becomes necessary with respect to additional, deleted, modified or amended services provided by Business.

The Business will not personally notify you of any amendments to this Policy. Users are urged to check this Policy frequently in order to determine whether any changes have been made. Users understand and agree that continued use of the Business web site assumes that they have read and accepted this Policy, as it may be amended from time to time.


When you visit, register or order products or services on you may be asked to, or of your own volition, provide information from which you can be identified, including your name, email address, home or business address etc as well as text you may upload and other technical data such as the IP address of the machine you use. The Business will not collect such information from users while they use the web site unless they voluntarily provide it to us and authorize us to collect such information. Users may provide other information about themselves from which they can be identified.

If you have an account with us: first name, surname, date of birth, billing/delivery address, orders and receipts, email, telephone number, WINCHE Points balance, Payment Methods and your Wishlist items. Your password is always encrypted and not accessible by us.
If you place an order with us we will collect information to allow us to process this order.
Details of your interactions with us through live chat, contact us form, in store, online or by telephone.
Company and product reviews left via Trustpilot.
Your image may be recorded on CCTV when you visit our shop
Your social media information, if you interact with us through those channels, this is collected in Hootsuite.
Use of and products/services are intended for persons who are eighteen (18) years or older, or business entities.

If proof comes to the attention of the Business that an individual user is under the age of eighteen (18) years and is accessing our services and/or products without the consent, approval or authorization of their parents or legal guardian or other person with legally recognized parental authority, the Business will immediately terminate such account.


We want to give you the best online and in-store shopping experience and this can only be done if we collect data which enables us to build a picture of you. We use this information to offer you promotions, products and services that are most likely to interest you. For WINCHE loyalty members where you have WINCHE Points we’ll offer you relevant rewards and promotions based on this.

We will keep you informed and up-to-date with the latest events, offers, promotions and products by email and/or SMS. We may also tailor our marketing content or ask you for feedback to improve your experience.

Data privacy law allows this as part of our legitimate interest when understanding what our customers want and providing the highest levels of service.

Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.

If you choose not to share your personal data, we cannot contact you if for example an item is out of stock, therefore we cannot provide you with services you’ve asked for.

This is how we collect and use your data:

When you place an order using our website
This allows us to fulfill the sale of a product or service including sharing such information with our partners and suppliers to ensure we deliver the best service to you. This information is then passed onto our order management system which allows us to correctly pack and ship your order using the requested delivery method.
When you send a query or other type of enquiry from our service channels
We handle your data in order to respond to your particular query. We store this information for any future communication.
When you create an online account
This allows us to know more information about you and to provide you with a better shopping experience. It also allows you the ability to login and get a single view of all your information such as: Orders, Wishlist’s and WINCHE points (our loyalty scheme).
When you make a purchase as a ‘guest customer’
This allows us to fulfill a sale of a product or service including sharing such information with our partners and suppliers to ensure we deliver the best service to you. We only record transactional information as you are a guest customer.
When you enter our store premises
We use CCTV footage to prevent crime and to protect our staff and customers.
When you process payment of a product or service
We process your data to prevent fraudulent transactions. Our payment providers are PayPal and Worldpay and we do not see your card data.
When you consent to receiving marketing activities
The Business regularly sends out a Newsletter via email (hereinafter “Newsletter”) to all Users (unless they have ‘opted-out’). In these Newsletters, we may inform you about new features from Winche and about the upcoming week’s events or special promotions.
User may choose to unsubscribe from the Newsletter at any time by sending an email to Customer Service at
We will keep you informed and up-to-date with the latest events, offers, promotions and products by email and/or SMS. We may also tailor our marketing content or ask you for feedback to improve your experience.
When you engage via our social media services
We use your data to respond to your social queries via Hootsuite and engage on posts you may have liked/commented
When you enter prize draws and competitions
We administer any of our competitions to provide a fair opportunity to you. We will only do this based on the consent given at the time of entering. If you are chosen for a promotion or as a winner in a contest, you give the Business permission to use your name, image and other information about you, for marketing purposes.
When you choose to complete a survey
We will use this in order to help us make our web site and services better. Any responses we receive from users will be used only to evaluate our web site and services and no personally identifiable information from respondents will be shared with any non-employees of Business, except that information provided in the Feedback/Comments areas.
When you leave us a review
We see the reviews you have left us via Trustpilot our 3rd party provider and we can comment back if we feel the review is inadequate or falsely represented. We will also use the reviews for feedback on how we are performing as a business.
We may also disclose personally identifiable information in the establishment or exercise of legal rights or defenses against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our Terms and Conditions of Use. We will never sell user information to any 3rd-party not affiliated with the Business, without your specific and unambiguous consent, except in connection with the sale or merger of the Business or the division responsible for such services provided.

The Business provides banner and other advertising on its web site, from Google and other third parties, that may place and read cookies on your browser, or use web beacons to collect information in the course of advertisements being served. If you are concerned about your privacy regarding these advertisements, please refer to Google’s (or other third party) privacy policies.


Data security is of the utmost importance to us and we want to ensure you have the peace of mind knowing we have taken all steps necessary to ensure we protect this.

We have secure https website which has a SSL 256-bit encryption installed.
All your personal details are password protected and can only be accessed by members of our team.
Payment card information is tokenised and is stored with our payment providers PayPal and Worldpay and not on our own servers.
Our website is protected by a security plugin which constantly monitors for any attacks of breaches.

We will not keep the required data for longer than necessary to fulfill the purpose for which it was captured.
At the end of the period for which it was captured, your data will be deleted or anonymised.


We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.

The Business requires that our advertisers and partners ensure the security of the data that users provide to them, however, in the event of a breach of their security measures, you agree that the Business will not be liable for any losses or damages.

The Business limits access to personal information about users to employees, for whom we reasonably believe it is necessary, in order to provide products or services.

Your data is stored on servers located in EEA (European Economic Area). Sometimes we may need to transfer your data to third party data processors in countries outside of the EEA. If we do this, we have ensured that the third-party providers protect your data in the same way we do in the EEA.


The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties, but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at

You agree that we may disclose your identity and contact details to (1) any third party who claims to us that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other companies and organizations for the purposes of fraud protection and credit risk reduction.

We will only provide the data required to fulfil the service with them. If we decide to change or stop using their services, your data will be deleted or anonymised. The following third-party companies are currently used, and we will process your data through them to fulfill our services to you:

WooCommerce Points & Rewards (WINCHE Points)
WooCommerce Waitlist
Woocommerce Vouchers
Contact Form 7
Crafty Clicks
Royal Mail
Google Analytics
Text Marketer

The Business web site may contain links to various 3rd-party web sites and the external web sites of our advertisers and/or 3rd-party partners. Each of these web sites may have a privacy policy that differs from that of the Business. This Policy does not cover the privacy policies of other web sites. We urge you to check the privacy policies of each web site that you may visit or interact with.

The Business accepts PayPal and Worldpay as a payment options, and all users are subject to their individual terms of use, privacy policies and other legal requirements. Users are encouraged to review the Terms of Use, Privacy Policy and other legal disclosures of our payment partners.


You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at We do not raise any charge in providing you with details of the information we hold about you, but we may raise a charge where such requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested or refuse to act on the request.

The Business gives users the option to remove personally identifiable information from our list of active users. You may also choose to opt-out of certain communications from the Business, such as our Newsletter or Direct Marketing.

If you want to unsubscribe or opt-out of communications from us, send an email to Customer Service at We will respond within 48 hours to action your request. You can also opt-out in your MyAccount section on the website and via the ‘Unsubscribe’ link on the bottom of emails and SMS messages.


All comments, queries and requests relating to our use of your data are welcomed and should be addressed to

You have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113.
Or go online to


This Privacy Policy was last updated, and became effective, on 22/05/2018.


Cookies are small text files that a website can write to your computer. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to identify you and allow you to log in once to our web site and search or post without having to log in again and again. Cookies are also used by our affiliates or links to identify you as a User of

The following is a summary of the types of cookies that are being used on this site, along with information on how you can block them.


Cookie Type Cookie File Names Purpose Active on this site More Information
Essential Site Cookies Various Site cookies are essential to the operation of this website. They are usually set when you first visit the site and deleted when you close your browser. If blocked, this site will not operate correctly Yes n/a
CMS (Content Management System) Various Cookies are set by our CMS/Blog system when you first visit this site. These cookies are not used by Winche. These cookies are usually deleted when a user closes their browser Yes n/a
Google Analytics _utma
_utmz These cookies are used to collect information about how visitors use our site. The information is used to compile reports that let us improve the site. The information is collected in any anonymous form, including the number of visits to this site, how you arrived at the site, and which pages you visited. Yes You can opt-out of these cookies by following this link:
Adverts various Our advertisers may use cookies to serve you with adverts based on your previous search and web usage. These cookies are not used directly by Winche. Yes You can visit for more information on how the information is used, and how you can block them.
Site Cookie Acceptance cookietab-last-shown-time
cookietab-consent These cookies are used to record if a user has accepted the use of cookies on this website Yes n/a



Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Find out how to manage cookies on popular browsers:

Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Apple Safari
To find information relating to other browsers, visit the browser developer’s website.
The Business does not use Cookies to store information such as credit card numbers, telephone numbers, or other information you provide.
This Privacy Policy only covers the use of Cookies by Winche. It does not cover the use of Cookies by any other 3rd-party or advertisers.

Competitions T&Cs

Any sweepstakes, contest or similar promotion made available through Business websites or for which Business may, from time to time, send e-mail messages to you, will be governed by official rules that are separate from and may vary from these Terms. By participating in any such sweepstakes, contest or similar promotion, User will become subject to its specific official rules. Note, however, that User remains subject to these Terms to the extent they do not conflict with the applicable official rules. We reserve the right to cancel, amend and remove any of the above-mentioned deals at any time without prior notice.